Refund Policy

Effective November 7, 2026

This policy is for the Signature Studio website in English. Nothing here takes away a right that the law of the place where you live gives you.

Packs you buy

From November 17, 2026 you can buy packs of tries. Our online reseller is the Merchant of Record and processes refunds to your original payment method.

• Full refund: if you haven't used any tries from a pack, ask within 30 days of buying it and we refund the whole pack, including tax.
• Used tries: once a try has drawn signatures, it isn't refunded, except when the drawing failed (below) or where the law where you live requires it.
• Under 18: a parent or guardian can ask us to refund a purchase made without their permission, and we will refund it.
• If we close the Service, we refund the tries you bought and haven't used.

To ask for a refund, email help@apertix.ai from your account email with the order number from your receipt, or reply to the receipt to contact the reseller.

If a try fails

If a drawing error produces no options at all, the try used (free or bought) is restored. A drawing error means the AI service gave no image (refusal, timeout or outage) or only clearly unusable images, such as blank images or images cut off at the edge. If at least one option appears, nothing is restored, even if you don't like it or the spelling or look differs from what you expected. Nothing is restored if you cancel after drawing starts. Restores of free tries are limited to 3 per member in the last 7 days, and a bought pack's tries can be restored twice per pack (if more of them fail, email us and we'll refund them).

Contact

Questions: help@apertix.ai